User Support Services

What's New? 

Information Technology Orientation Presentation - Fall 2022 (pdf)

Student Network Services

Residence Hall/Longwood Managed Apartments

Hard wired and wireless network services in the residence halls and Longwood managed apartments are provided by Shentel. New users will need to register for network access. Returning students will use the same account information that was used last year.

Complete Instructions: Shentel Registration Instructions (pdf) 

Having a problem with network connectivity or service? Contact Shentel's 24x7 Help Desk at (855)-267-7289.

LancerNet Network Services

Longwood LancerNet wireless is also available in some locations on campus (Library, Academic Buildings, Brock Commons, etc.). The Longwood wireless network is named LancerNet and is accessed using the LancerNet ID and password.

If you are experiencing issues with LancerNet or have any other technological problem please see our wireless network help and tutorials or contact your SST.